Conditions Terms of Service
The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in their commercial or independent professional activity.
2. Contractual partner, conclusion of contract, correction options
The purchase contract is concluded with BigUpNews.com. By placing the products in the online shop, we are submitting a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you click on the order button to accept the offer for the goods in the shopping cart. Immediately after submitting the order, you will receive another confirmation by email.
3. Contract language, contract text storage
The languages available for the conclusion of the contract are German and English. We save the text of the contract and send you the order data and our terms and conditions in text form. You can see the contract text in our customer login.
4. Terms of delivery
In addition to the stated product prices, there are also shipping costs. You can find out more about the amount of shipping costs in the offers. We only deliver by mail. Unfortunately, a self collection of the product is not possible.
The following payment methods are generally available in our shop: Payment in advance If you choose the payment method in advance, we will give you our bank details in a separate email and deliver the goods after receipt of payment. SEPA direct debit By submitting the order, you give us a SEPA direct debit mandate. We will inform you of the date of the account debit (so-called prenotification). By submitting the SEPA direct debit mandate, we ask our bank to initiate the payment transaction. The payment transaction will be carried out automatically and your account will be debited. The account is debited before the goods are dispatched. The period for the advance notice of the date of the account debit (so-called prenotification period) is 1 days. PayPal During the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You’ll get more information during the ordering process.
6. Retention of title
The goods remain our property until full payment.
7. Transport damage
If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and contact us immediately. Failure to lodge a complaint or to contact you has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance.
8. Warranties and Guarantees
Unless otherwise expressly agreed below, the statutory right to liability for defects applies. The following applies to used goods: if the defect occurs one year after delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods. The above restrictions and shortened deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents • in the event of injury to life, limb or health • in the event of willful or grossly negligent breach of duty as well as malice • in the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and compliance with which the contractual partner may regularly rely (cardinal obligations) • as part of a guarantee promise, if agreed, or • as far as the scope of the product liability law is opened. Information given If applicable, additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop. Customer service: email, phone
We are always unrestrictedly liable for claims based on damage caused by us, our legal representatives or vicarious agents • in the event of injury to life, limb or health • in the event of willful or grossly negligent breach of duty • in the case of guarantee promises, if agreed, or • as far as the scope of the product liability law is opened. In the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner can regularly rely (cardinal obligations) through slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability is foreseeable at the time the contract was concluded Damage limited, the occurrence of which can typically be expected. Otherwise claims for damages are excluded.
10. Dispute Resolution
The European Commission provides a platform for online dispute resolution, which you can find here. We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
11. Protection of minors
If your order includes goods, the sale of which is subject to age restrictions, we use a reliable process that includes personal identity and information Age check ensures that the customer has reached the required minimum age. The deliverer only hands over the goods after the age check and only to the customer personally.